Privacy Policy Kaya69 – Our Commitment to Protecting Your Personal Data

1Introduction – Why This Privacy Policy Matters

Welcome to the Kaya69 Privacy Policy page. This document is written with the aim of providing complete clarity and transparency to every Kaya69 member and user regarding how we handle your personal information. We understand that your trust in Kaya69 begins with the confidence that your data is in responsible hands — and that is our core commitment to every player in Malaysia.

Kaya69 is an online entertainment platform serving the needs of Malaysian players. When you register an account, make a deposit via Touch 'n Go eWallet or DuitNow, play slots such as Wild Beach Party or Zeus, or reach out to our support team — all of these interactions may involve the collection of certain personal information. This Kaya69 Privacy Policy explains precisely what information is collected, why it is collected, how it is used, and who may access it.

This Privacy Policy applies to all services provided by Kaya69 through kaya69.my and any associated mobile platforms. By continuing to use the Kaya69 platform, you are deemed to have read and agreed to the Privacy Policy set out in this document. If you do not agree with any part of it, please discontinue use of the platform and contact us with any enquiries.

2Personal Information Collected by Kaya69

Kaya69 collects various categories of information from members and users of our platform. This information is gathered through multiple means — including during account registration, while using the platform, and through your communications with the Kaya69 team. The following are the categories of information we may collect:

Personal Identity Information:

• Full name as stated in your official Malaysian identification document
• Malaysian identity card number (MyKad) or passport number
• Date of birth for the purpose of verifying the minimum age requirement of 18 years
• Current residential address in Malaysia
• Images or scans of identity documents (when requested for verification purposes)

Contact Information:

• An active Malaysian phone number (used for two-factor SMS verification)
• A valid and active email address

Financial & Transaction Information:

• Records of deposit and withdrawal transactions in MYR (RM)
• Payment method details used, such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX
• Financial transaction history in your Kaya69 account

Platform Usage Information:

• Gaming history including slots, live casino, and Sports Betting activity on Kaya69
• Game preferences, bet values, and win/loss records
• Gaming session times and durations on the Kaya69 platform
• IP address, device type, operating system, and web browser used
• Cookie data and other tracking technologies used while browsing the Kaya69 platform

3How Kaya69 Uses Your Information

Personal information collected by Kaya69 is used for a range of legitimate and necessary purposes to ensure the platform operates effectively and delivers the best possible experience to every member in Malaysia. The key purposes for which Kaya69 uses your data are as follows:

• Account Management: Creating and maintaining your Kaya69 account, including identity verification, secure login, and password management.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, and other methods, and handling withdrawal of winnings to your account accurately and securely.
• Gaming Services Provision: Grants you access to all games on Kaya69 — including video slots, Live Casino, and Sports Betting — and stores your gaming history for account reference.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, duplicate account usage, and other unlawful activities that may compromise the safety of the platform and its members.
• Customer Support: Providing assistance whenever you contact the Kaya69 support team via live chat, email, or other available channels.
• Service Communications: Sending important notifications regarding your account, changes to the Privacy Policy or Terms & Conditions, security-related information, and Kaya69 platform operational announcements.
• Responsible Gaming: Monitoring gameplay patterns to identify potential gambling-related concerns and providing support to members who may need responsible gaming assistance.
• Platform Improvements: Analysing aggregated usage data (without identifying individuals) to understand how members use Kaya69 and to make ongoing improvements to the platform.
• Legal Compliance: Fulfilling applicable Malaysian legal obligations, including the PDPA 2010, anti-money laundering (AML) requirements, and directives from legitimate authorities.

Kaya69 will not use your personal data for any purpose beyond those stated above without first obtaining your consent. Should there be a need to use your data for a new purpose, we will notify you and obtain the necessary consent beforehand.

4Personal Data Sharing & Disclosure

Kaya69 does not sell, rent, or transfer members' personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, Kaya69 may need to share certain information with the following parties under limited and controlled circumstances:

• Payment Providers: Transaction details required to process deposits and withdrawals will be shared with authorised payment providers, including Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX service providers. These providers are bound by their own privacy policies and rigorous security standards.
• Technology Service Providers: Kaya69 engages certified third-party service providers for technical operational purposes — such as server hosting, security monitoring, and platform analytics. All such providers are bound by strict data protection agreements with Kaya69 and may only use your data for the specified purposes.
• Legal Authorities: Kaya69 may be required to disclose members' personal information to Malaysian law enforcement agencies or relevant regulatory bodies when compelled to do so by law, court order, or a legitimate official investigation.
• Auditors & Professional Advisors: Certain information may be shared with independent auditors, legal counsel, or professional financial advisors appointed by Kaya69 in their professional capacity — all of whom are bound by strict professional confidentiality obligations.

In all instances of data sharing described above, Kaya69 will ensure that only the minimum necessary information is shared, and that all such sharing is conducted through secure, encrypted channels. Kaya69 is not responsible for the privacy practices of independent third parties that fall outside our direct control.

5Data Security – How Kaya69 Protects Your Information

Kaya69 continuously invests in the latest security technologies and procedures to ensure your personal data is fully protected. The key security measures implemented by Kaya69 include:

• 256-bit SSL Encryption: All communications between your browser or application and Kaya69's servers are encrypted using 256-bit TLS/SSL protocol — the same standard used by Malaysia's leading banks to secure online banking transactions.
• Two-Factor Authentication (2FA): Kaya69 uses two-factor SMS verification for login and important financial transactions, adding an extra layer of security to protect your account from unauthorised access.
• 24/7 Security Monitoring: Kaya69's technical security team monitors the platform around the clock to detect any suspicious activity or potential security threats as they arise.
• Encrypted Data Storage: All personal data stored in Kaya69's databases is encrypted using robust encryption algorithms. Member passwords are never stored in plain text — they are stored as hashes that cannot be decrypted.
• Strict Access Controls: Access to members' personal data at Kaya69 is restricted to staff who require it to perform their duties. All access to sensitive data is logged and audited on a regular basis.
• Regular Security Testing: Kaya69 conducts regular penetration testing and vulnerability assessments to identify and address any security weaknesses before they can be exploited.

While Kaya69 takes all reasonable measures to protect your data, no security system can be guaranteed 100% safe against every threat. It is equally important that you play your part in securing your own Kaya69 account — by using a strong password, keeping your login credentials private, and reporting any suspicious activity to us immediately.

6Cookies & Tracking Technologies on the Kaya69 Platform

The Kaya69 platform uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members use our services. The following are the types of cookies used by Kaya69:

• Essential Cookies: These cookies are essential for the basic functioning of the Kaya69 platform — such as maintaining your login session, remembering your language preference, and securing your transactions. Without them, the Kaya69 platform cannot operate properly.
• Performance Cookies: These cookies help Kaya69 understand how members interact with the platform — such as which pages are visited most frequently and how long is spent on each. This information is used in aggregated, non-identifiable form to improve the platform.
• Functional Cookies: These cookies allow Kaya69 to remember your preferences — such as your preferred bet size, interface language, and display settings — to deliver a more personalised experience while you use the platform.
• Security Cookies: Security cookies are used to detect and prevent fraudulent activity, identify suspicious sessions, and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling or blocking essential cookies may affect the functionality of the Kaya69 platform and your overall gaming experience. For more information on managing cookies in your browser, please refer to your browser's help documentation.

7Your Personal Data Rights at Kaya69

As a Kaya69 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights concerning the personal data held by our platform. These rights include:

To submit any of the data rights requests outlined above, please contact the Kaya69 support team by email at [email protected] or via the live chat function available within the platform. We will endeavour to process your request within 30 calendar days from the date we receive your complete request.

8Protection of Children's Data

The Kaya69 platform is an online entertainment service strictly limited to individuals aged 18 and above. Kaya69 does not knowingly collect any personal information from children under the age of 18.

Should we discover that a person under the age of 18 has registered an account on Kaya69 — whether through false information or by any other means — we will immediately close the account and delete all associated personal data without further notice.

If you are a parent or guardian who believes that your child or any minor in your care has accessed or registered an account on Kaya69, please contact us immediately at [email protected] so we can take the appropriate steps to protect that child.

9Data Retention & Deletion

Kaya69 retains members' personal data only for as long as necessary to fulfil the original purpose of collection, or as required under applicable Malaysian law. Kaya69's general data retention schedule is as follows:

Upon expiry of the relevant retention period, Kaya69 will delete or anonymise your personal data in accordance with our standard security procedures, such that it can no longer be associated with you as an individual. Aggregated data that cannot identify any individual may be retained for a longer period for analytics and platform improvement purposes.

10Amendments to the Kaya69 Privacy Policy

Kaya69 reserves the right to update or amend this Privacy Policy at any time when necessary — whether due to changes in platform operations, technological developments, updates to Malaysian law, or other relevant factors. The date of the most recent update to this Privacy Policy is always displayed at the top of this document for your reference.

For material changes — that is, changes that may significantly affect your privacy rights — Kaya69 will endeavour to notify members via in-platform notifications or by email to the address you registered with. Nonetheless, it remains your responsibility to periodically review this Kaya69 Privacy Policy page.

Your continued use of the Kaya69 platform following the publication of any amendments to this Privacy Policy will be deemed as your acceptance of the revised version. If you do not agree with any of the changes, please discontinue use of the platform and contact us to proceed with account closure.

11Contact Us – Kaya69 Privacy Enquiries

If you have any questions or concerns, or wish to submit a request regarding the Kaya69 Privacy Policy or your personal data, please reach out to our team through the following channels:

• Privacy Email: [email protected] (please state "Privacy Enquiry" in your email subject line)
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the Kaya69 platform
• Response Time: Within 2 minutes for live chat; within 24 hours for email

Kaya69's support team is fully Malay-speaking and ready to help you understand your privacy rights and how Kaya69 handles your personal data. We are committed to responding to every privacy-related enquiry thoroughly and as promptly as possible, because we understand how important your trust in our platform truly is.